Refund policy

# Return and Refund Policy

**Last updated:** March 2025
**Store Name:** ELITE BLOOM™
**Contact Email:** info@elitebloom.store

## 1. Return Window
You have **7 days** from the date you received your item to request a return.

## 2. Return Conditions
To be eligible for a return:
- Item must be unworn, unused, with original tags and packaging
- Proof of purchase is required
- Item must be in resellable condition

## 3. How to Start a Return
To initiate a return:
1. Email us at **info@elitebloom.store** with your order number
2. Explain the reason for return
3. Wait for return approval and instructions

**Important:** Please do not send any items back without first receiving a return authorization from us. Once your return is approved, we will provide you with complete shipping instructions and the return address.

## 4. Return Shipping Costs

| Reason for Return | Who Pays? |
|-------------------|-----------|
| Wrong/Damaged item (our error) | **We pay** (free return label provided) |
| Changed mind/No longer want | **Customer pays** (cost deducted from refund) |

## 5. Damaged or Incorrect Items
Contact us immediately at **info@elitebloom.store** with:
- Order number
- Photos of damage/issue
- Brief description

We will evaluate the issue and provide a solution within **2 business days**.

## 6. Non-Returnable Items
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items (beauty products, cosmetics)
- Sale items
- Gift cards

## 7. Refunds
- Refund processed within **3-5 business days** of receiving and inspecting return
- Money credited back to original payment method within **5-10 business days**
- Contact us at **info@elitebloom.store** if refund not received after 15 business days

## 8. Contact Us
📧 **info@elitebloom.store**
🌐 **www.elitebloom.store**